We want you to be completely happy with any product you buy from us. If you are not completely satisfied with your product(s), you can make a return or exchange within 14 days. To return an item initially contact firstname.lastname@example.org, indicating that you would like to make a return and for what reason. We will then respond confirming that we received the request. The next step is to pack the product, including an invoice, and send it to:
North Harbour Street
For your protection, we recommend that you use a recorded delivery postal or shipping service. If you do not have your invoice copy, please indicate your name, address, order number and reason for the return on a separate piece of paper. Please note that we can refund shipping costs only if the return is a result of our error.