Orders placed up to 11am on Thursday 22nd December will be processed and dispatched for delivery on Friday 23rd December. Owing to recent postal strikes and other matters outside of our control, we cannot guarantee delivery before Christmas.
Our offices will close on Friday 23rd December and reopen on Wednesday 28th December then from Friday 30th December reopening on Wednesday 4th January 2017.
All orders up to £20.00 incur a shipping cost of £3.00 for Royal Mail delivery or £5.00 for a parcel carrier (please see below for the variables that outline whether it will be Royal Mail or a parcel carrier).
Orders over £20.00 receive shipping free of charge, regardless of shipping method.
Please note that any orders from the Highlands & Islands - as specified by our parcel carriers postcode list - will incur a flat delivery charge of £10.00.
Shipping will normally take between 2 and 3 days.
If your order is under 1kg or less than £20.00, we will use Royal Mail with no tracking available.
If your order is more than 1kg or more than £20.00, then we will use a parcel carrier who normally allows you to track your order using their own tracking system – please note that this will be dependent on the parcel carrier chosen and also the information you provide us with for the order - email address and mobile phone number are both important to allow you to track your parcel.
Orders are only shipped Monday to Friday.
If your order is received before 11am, Monday to Friday, we will process your order and have it shipped the same day.
If the order is placed after 11am, Monday to Thursday, we will process your order and have it shipped the following day.
If the order is placed after 11am on Friday or throughout the weekend, we will process it and ship it out on Monday (excluding bank holidays), for delivery during that week.